FAQ
Why can't I connect my wallet
If you see the prompt “License does not exist” or “Sorry we couldn’t find a valid checker license in your wallet! Please try connecting with another wallet.”, please check if the license has transferred successfully to your wallet on the Arbitrum One (ETH) Blockchain Explorer
Go to https://arbiscan.io/ and enter your wallet address. Click Search
Navigate to NFT Transfers. You should see Aethir Checker License(s) transferred to your account if you have purchased the license(s) successfully.
Yes, I can see Aethir Checker License(s) in my wallet: Contact support with your wallet ID.
No, there is no Aethir Checker License in my wallet: Check your purchase history and wallet ID.
How do I connect my Safe wallet?
Go to app.aethir.com. Click the button for checker node owner.
In the wallet selection window, choose WalletConnect.
Copy the link provided in the WalletConnect pop-up window.
Open your Safe wallet. Click the WalletConnect button. Paste the link to complete the connection. Safe guide: How to connect a Safe to a dApp using WalletConnect
How do I know the burner wallet address when delegating my nodes?
If you decide to run the node in your own machine/VPS → Go to the Checker Node Client and get the public key of your burner wallet
If you decide to use a NaaS service → Contact your NaaS provider
How are base rewards calculated?
Base rewards are distributed based on the weighted average of the work completed correctly by each Checker. The daily total rewards available for distribution equals 10% of the total tokens on the platform divided by (4 years * 365.25 days).
Why were the base rewards I received significantly lower than others did?
The base reward is calculated based on the weighted average of the work completed correctly by each Checker. If the machine that the checker client operates on does not meet the minimum hardware requirements, licenses may go offline or produce incorrect task results, leading to reduced rewards, or even banned licenses.
The rewards shown on your activity page correspond to the activities of the previous UTC day. For example, if the reward time is displayed as 2024-08-01 01:XX:XX, it represents the rewards earned between 2024-07-31 00:00:00 and 2024-07-31 23:59:59 UTC. If the rewards do not meet your expectations, you may want to check the client's healthiness for that day.
How can I verify whether my nodes are earning rewards for me?
Nodes are earning rewards if they are in Checking status and perform the correct result for the tasks received (therefore please make sure your node operator meets the minimum hardware requirements). Rewards are calculated and distributed daily, but the exact amount is determined at the end of the day and typically reflected in your dashboard after 02:00 UTC.
What should I do if my nodes are in offline status?
Offline status is typically caused by an unstable network connection of the node operator. Scheduled maintenance might also cause checker license and client to go offline.
How can I make my ready nodes in checking status?
Nodes enter checking status when they receive tasks, which are assigned according to specific rules. Ensuring a stable network connection helps prevent your tasks from being reassigned to other checkers.
Why were my nodes checking yesterday but I can't see my rewards for the past day?
Rewards are calculated at the end of the day and are typically reflected in your portal after 02:00 UTC.
Why does my KYC take so long to proceed?
KYC results are typically reflected in your portal within 36 hours of submission. For any queries regarding your KYC process, please contact KYC support directly. Please note it takes max. 12 hours for Aethir to proceed the KYC status after receiving Synaps approval.
Why did my KYC fail?
KYC can be rejected for a variety of reasons. For specific queries regarding your KYC result, please contact KYC support directly. Please note it takes max. 12 hours for Aethir to proceed the KYC status after receiving Synaps approval.
Where can I find the claimed amount?
In the Activity page, all your claimed amount are listed under the type “Claim”.
You can also view the summed up amount in your Personal Center by clicking your alias.
I clicked “Claim” and the available vATH was reduced. But I can’t find the claimed amount.
if your wallet window pops up and you have confirmed your claim in your wallet, please refresh the Activity page to check the status.
if your wallet window does not pop up and the session times out, the Claim will fail and the amount will be returned to the claimable vATH.
We recommend you to use Chrome, install your wallet as browser extension, and log into the wallet before you claim any vATH to avoid claim failure.
If you do not use a browser extension for the wallet, you need to open the wallet manually to confirm the claim.
I clicked "Claim," and an error message saying "Internal JSON-RPC error" appeared. What should I do?
MetaMask users may encounter this error due to specific settings and configurations within MetaMask. You can try to follow the following troubleshooting guide to:
delete the arbitrum network and add it back manually
check if there is sufficient balance for gas fee
check if the Metamask app or extension is up to date.
Metamask Support | Error 'Internal JSON-RPC error' when trying to interact with other networks
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